Golden West College Technology Support Services

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Question of the Week

Q. How do I place a service request with TSS?

A. To place a service request via phone please call the help desk at x55060 or online using the TSS help desk system.

For more answers visit our help desk or give us a call at x55060

Service Requests

ONLINE SERVICE REQUESTS

NEW! You can now sumbit your service request online at https://gwc-helpdesk/footprints. Please note that this service is currently only available on campus. If you need to submit a service request off campus please call us at 714-892-7711 x55060.

COMPUTER SERVICES

Responsible for technical support in the installation, maintenance, and repair of computer related equipment with special emphasis on those support services that promote student success.

Request for Service: In order to best accommodate the computer needs of all faculty and staff, a request for service must be filed at least 24-hours prior to the time needed. TSS adheres to the policy due to limited staffing.

Request for an Account: If you need an account and have never requested one, contact your division office to place a request to TSS. Division deans and secretaries are responsible for all paperwork for new accounts for faculty and staff. Your division office will be provided the log-in information including password. A user can be logged into multiple machines at a time. However, in order to avoid corruption of files, it is recommended to be logged into one system at a time.

AUDIO VISUAL

Responsible for technical support in the installation, maintenance, and repair of audio/visual related equipment with special emphasis on those support services that promote student success.
Responsible for placement of requested audio/visual equipment (including multimedia carts) in classrooms (must be ordered at least 24 hours in advance).
Responsible for repair of audio/visual on campus.
Responsible for duplicating audio and videotapes.

Request for Equipment: In order to best accommodate the audio/visual equipment needs of all faculty, a request for equipment must be filed at least 24-hours prior to the time needed. TSS adheres to the policy due to limited equipment availability and limited staffing.

DO NOT move equipment from one room to another as you may be affecting another faculty member’s lesson plan and prior request. Equipment is placed as requested for specific time periods. While it might seem that the equipment is not needed in a room, it may have been placed there at 4:30 pm for a 7:00 pm class.